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SHIPPING, CANCELLATION, REFUND AND EXCHANGE POLICY

 

DELIVERY AND SHIPPING POLICY

  • Shipping Charges on our products shall be mentioned at the time of checkout. We do not provide free shipping worldwide. The shipping charges wherever applicable are based on minimum order value. In cases where the minimum order value becomes voluminous, we charge a nominal fee as oversized packaging charges, to accommodate and safely deliver all the terms ordered.
  • Customers are requested to provide an accurate, complete and valid address and postal code at the time of creating an account to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which was caused due to reasons beyond our control.
  • Please not that billing address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is paced.
  • Once the order is placed, you can track the order status at our website, and in case of any queries relating to the order, you can  email your query to info@mauli.co after the product is dispatched by us, you will receive a tracking code, with which you can track the status of your purchased product.
  • For international customers, the VAT/Impot Duties/Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
  • All prices are inclusive of local US taxes.
  • We disclaim our liability in case of delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.
  • Custom charges might be applicable in case of delivery outside US. Customer will be liable to customs charges in such cases.

 

ESTIMATED DELIVERY DATE

Delivery Area

Estimated Time Taken For Dispatch

Estimated Time for Delivery

USA

2 working Days

5-7 working Days

Rest of the World

2 Working Days

10-15 Working Days

Shop Leisurely with a Personal Shopper

Mauli Cashmere prides itself for impeccable customer service. We would be delighted to assist you.
Please feel free to use our personal shopper services to get more information on our products, manufacturing methods etc. Our Personal Shopper will assist you in making your selection based on your brief.
Press the button below to reach out to the dedicated Personal shopper for any assistance in selecting or finalising your purchase. In addition to assisting you, the personal shopper can also present the products to you on a video call before checkout and would be delighted to offer options to personalise the product.
Look forward to assisting you.
Handcrafted with Love
Team Mauli